Better Business Bureau
Complaint Information
23269665
4/30/2025
Repair Issues
Filed with:
BBB
5 Mt. Royal Ave. Suite 100
Marlborough, MA 01752-1927
Phone: 508-652-4800
Fax: 508-652-4820
Email: [email protected]
URL: https://www.bbb.org/local-bbb/better-business-bureau-serving-eastern-ma-me-ri-and-vt
Consumer Information
Joe Viglione
3 Whittier Dr
Everett, MA 02149
617 899 5926
None Provided
None Provided
Business Information
Dunkin'
Canton, MA 02021
Complaint Details
Omar the manager disrespects seniors. April 30, 2025 1:30 pm Check #5751 Omar argues with good paying customers, he's right and anything you say is wrong. He offers me to put money back on my card, taunts me, and reneges. This is no way to run a business. They cheated me on my points; the previous time I went here the guy "forgot" to give me my senior discount, even though he was told, if you buy a special no senior discount, no senior discount for ordinary purchases. And they end up taunting you, aggravating you, you cannot have a good meal in peace and quiet unless you let them cheat you. Not good at all. The nighttime manager threatened to hit me, because he took a dollar from me and refused to give it back. I talked to the owner, their Dunkin lawyer Lisa in Rhode Island. Crickets. They simply do not care, and the seniors are a buzz on how the nighttime manager allegedly clips a few bucks from people on a limited income. He did it to me.
Desired Outcome/Settlement
Desired Settlement: Refund
None Provided
Complaint Details (cont.)
Repair Issues
None Provided
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5751
None Provided
None Provided None Provided
3.0000
Attached/Related File(s)Dated
Dunkin May 6 2025 BBB.pdf 05/06/2025
Dunkin May 6 2025 BBB.pdf 05/07/2025
 FromToSubjectDate Sent
click to view BBB: [Action Required] Business Responded to Your Complaint5/12/2025aTdfrdNxXTUBms3X4Q%2bNew
click to view I do not Accept the Response Made by the Business to Resolve this Complaint5/6/2025VW%2fVVuYM6KXCrmCARdr9hA
click to view BBB: [Action Required] Business Responded to Your Complaint5/6/2025SGf7hsqecfO4ea5Yoysr9Q
click to view BBB: [Action Required] Business Responded to Your Complaint5/6/2025xhUPQI9OxYpcc%2f3NrCQTiA
click to view BBB: Your Complaint has been Sent to the Business4/30/2025b9GSNK8zKL4G1bxx7Pf2MQ
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