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Complaint ID: 23473151
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Complaint Information
Complaint ID:
23473151
Date Filed:
6/16/2025
Complaint Type:
Refund / Exchange Issues
Filed with:
BBB
5540 Munford Road #130
Raleigh, NC 27612-2621
Phone:
(919)277-4222
Fax:
(919)277-4221
Email:
[email protected]
URL:
https://www.bbb.org/local-bbb/bbb-of-eastern-north-carolina
Consumer Information
Name:
Daniel Alejandro Arce Moreno
Address:
Circuito 3 N 26
Entre Calles MARIO VILLANUEVA
77014, TX 77014
Daytime Phone:
(999) 411-3861
Evening Phone:
None Provided
Fax:
None Provided
Email:
[email protected]
Business Information
Business Name:
Epic Games, Inc.
Address:
Cary, NC 27518
Phone:
Complaint Details
Solo quiero recuperar mi cuenta de epic games que solo me dan largas presente documentos dónde soy el dueño y el soporte solo me da vueltas solo quiero de regreso mi cuenta ya que he invertido tiempo esfuerzos dinero es todo no busco dinero ni reembolso solo quiero recuperar mi cuenta de epic games
The consumer provided the following when submitting the Complaint to BBB
Screenshot_2025-06-16-02-34-42-676_com.google.android.gm-edit.jpg
Desired Outcome/Settlement
Desired Settlement:
Replacement
None Provided
Complaint Details (cont.)
Nature of Complaint:
Refund / Exchange Issues
Date Problem Occured:
None Provided
Date(s) Complained:
None Provided
Purchase Date:
None Provided
Salesperson:
None Provided
Product/Service:
None Provided
Model #:
None Provided
Account #:
None Provided
Order #:
Daalarmo
Purchase Price:
None Provided
Payment:
None Provided
None Provided
Disputed Amount:
0.0000
File(s) provided with the Initial Complaint
Date
Screenshot_2025-06-16-02-34-42-676_com.google.android.gm-edit.jpg
06/16/2025
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Subject
Date Sent
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I do not accept the response made by the business to resolve this complaint
6/26/2025
erQTBpm3dLH%2bB28qVh4fvQ
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Message received from the business about your complaint
6/26/2025
K6dn5wpEnlRty5DVl4V8yg
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I do not accept the response made by the business to resolve this complaint
6/24/2025
twP1dYZkvxq%2flo70GQ3aAA
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Message received from the business about your complaint
6/24/2025
h3WrgYTwkrXKcB7bSUWWDA
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Your BBB Complaint has been sent to the business
6/16/2025
y4FXgvXiVIkz55O1JLcBcg
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Better Business Bureau
Complaint ID #23473151
What is the next step?
The consumer Rejected the business offer a second time.
There is no action for you to take at this time. We will contact you when we next require your input.
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